This new volume clears away the confusion created by the many quality books that are long on theory and short on practical application. Total Quality Management compiles hundreds of real world examples to create a valuable "best practices" guide to incorporating quality systems from top to bottom in any company. Using the criteria for the Malcolm Baldrige National Quality Award as a framework, it helps managers attack tough problems like improving profitability, managing people, helping customers, developing a strategic plan, and designing quality into products, services, and processes. Taking readers into the heart of American companies like Federal Express, Motorola and others, this book is filled with time-tested processes, innovative techniques, inspiring visions, and practical applications. The Quality Manual

Provides a fundamental, yet comprehensive, state-of-the-art exploration of total quality management (TQM).:With coverage of the principles, tools, and techniques of total quality management

An easy-to-use, common-sense guide to internal quality auditing -- for audit team members and anyone else interested in quality written by an experienced lead quality auditor. This book covers everything quality auditors must know to be effective -- from interpersonal skills to preparing an audit plan and writing final reports and assumes no prior experience in auditing.

Contents-Basic Concepts of Quality Control. Vendor Quality Assurance. Human Resources and Quality. Quality Organization and Management. Quality Information Systems. Probability and Statistics for Quality Control. Statistical Process Control. Acceptance Sampling. Designed Experiments and Taguchi Methods. Reliability. Measurement Error. Japanese Approach to Quality Management. References and Recommended Reading.